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PerlDesk
PerlDesk is a feature packed browser based help
desk and email management application designed
to streamline the operation of managing emails,
support tickets and customer communications, with
built in tracking and response logging it is an ideal
help desk solution for companies with one or more
members of staff or for those who want to organize
client communications.
Streamline Incoming Customer Service Inquiries
PerlDesk Help Desk and Email Management Software
To deliver great customer service you need a robust
system that organizes and streamlines your helpdesk
and emails, enabling your staff to deliver fast,
accurate support
PerlDesk is trusted by over 7,000 companies
worldwide to efficiently manage customer support
services. This web-based help desk solution and
email management software streamlines web- and
email-based requests, improving customer support
quality, efficiency, and response time.
Improve Help Desk Efficiency and Quality with PerlDesk
Great customer service depends on rapid, accurate
response to customer support inquiries.
Customize Your Customer-facing Portal
Use templates to quickly and easily create
troubleshooters, FAQs, and articles
Simple interface is easy for users to navigate so they
can help themselves find answers instantly or initiate
downloads
Customers can easily login to a browser interface
to track their requests or respond to and manage
communications
Manage Web and Email Support Requests
Route web or email requests to appropriate departments
for faster response
Works with your existing email addresses
Automatic ticket generation keeps customer support
requests organized
Assign and track tickets to ensure timely follow up
Streamline Issue Resolution
Knowledge Base helps support staff provide consistent
rapid response
Access past issue records to speed resolution of
recurring problems
Use reports to sort issues by priority, status, and more
Access PerlDesk Anywhere
PerlDesk is web-based, so support staff can access
it from any web browser, even if they are located at
disparate locations or on the move
Improve Help Desk Efficiency
Reporting capabilities enable you to maximize help
desk efficiency, track performance to goals, and ensure
follow-through
Extensive reporting offers a real-time view of volume,
response time, department performance, and many more
customizable options
Visit Home Page
PerlDesk support forum
(We are not associated with the support forum)
Purchase a license
(A license is required for all installs - commercial and
non-commercial.)
Fantastico will install only if you have
purchased your
PerlDesk license here:
http://www.logicnow.com/fantastico/index.html
A 10% discount is granted on all orders.
After purchase, click on "New Installation" and fill
in your license data (Order ID and Order Email)
along with the installation details in order to proceed.
New Installation (v. 4.012.2)
Disk space required: 21.12 MB
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