-
Very fast. HCL tends to be faster then many other
Live Help systems due to it's "slim and trim" philosophy.
- CoBrowse/Co-Forms allow you to see what the user
is doing, while they are doing it.
- Unlimited Departments
- Unlimited Operators
- Remote operation, no need for multiple scripts
for
multiple sites
- Themeable using the Smarty template system.
- Transcripts let you monitor operator performance
- Hot Pages alert you to traffic in particular
areas
of your website.
- Referrer Statistics
- Visitor Statistics
- Module System allows virtually limitless
expansion
capabilities.
Upcoming Feature Set (3.0.0):
- Even more slim and trim. We've slimmed HCL
down and pumped it up!
- New installer, much simpler installation that
will
tell you exactly what's going on.
- New plug-in system allows override of internal
HCL functionality and also allows system to upgrade
only what is needed.
- In Band Upgrades. System can be set to self
upgrade when newer versions of HCL come out,
automatically!
- New Module system that is even more flexible
- Current Module system enhanced to create a
flexible bridge system allowing integration with nearly
any other product
- New hclApp allowing not only all the core
features,
but even module features
(if provided by module author)
