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Customer support Features: |
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Unlimited operators, departments, and users
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| Live Support with visitors on your site in real time |
| Proactive chat invites
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| Typing Preview to see what is being typed as it is being typed
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| Chat Transcripts and Logging
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| page and referer Tracking |
| Canned Messages
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With Crafty Syntax Live Help you can customize the clients
sides chat window to have your logo and your color choice. |
With Crafty Syntax Live Help you can Monitor visitor
sessions and chat sessions at the same time and
talk to multiple users at the same time using a unique
tab system. |
Transcripts, Messages, Referers, Page visits, Key words,
and more are tracked in the data section of crafty syntax. |
Referer tracking and page visits can be broken down to
domain or directory level to better track where traffic is
coming and going. |
With CSLH you can see what the visitors are typing as
they are typing their message to you. It appears in a little
floating DHTML window seen above with the title "user
s typing..". You can also talk to multiple people at the same
time with the chat like interface, push web pages, send
quick notes, HTML messages, images and more.. |
Visitors to your website can be Proactivly invited for chat by
operators using invite "layers" on the client side which show
up even when pop-up blockers are enabled |
Questions to ask clients for both the leave a message option
and before they being a chat session are changeable.
Operators can add unlimited questions to ask the visitor.
Data from the questions can be exported into Excel and/or
e-mailed to the oprators when not online. |
